Hex Status
All Systems Operational

About This Site

Welcome to Hex's home for status updates. Any major incidents will have notifications and updates tracked from this page. Please reach out to support@hex.tech if you have specific questions for our team. Thanks!

Data Connections Operational
90 days ago
100.0 % uptime
Today
Kernels Operational
90 days ago
100.0 % uptime
Today
Main site Operational
90 days ago
99.9 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Single tenant stacks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Resolved - On November 12, 2024 from 8:06 AM to 10:21 PM PT, Hex customers experienced platform instability, including issues with kernel execution and site access. This disruption stemmed from an unintended effect of a recent database migration, which ultimately caused a backlog and impacted overall platform performance.

Our engineering team promptly identified the root cause and took corrective actions by resetting kernels to alleviate database congestion. Once the database stabilized, we rolled back the migration change, fully restoring service by 10:21 PM PT.

To prevent similar issues in the future, we are enhancing our automated tests to better validate database migrations before deployment, ensuring they don’t inadvertently impact platform reliability.

Thank you for your patience and understanding.

Nov 12, 11:08 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 09:38 PST
Update - We are continuing to investigate this issue.
Nov 12, 09:17 PST
Update - We are continuing to investigate this issue.
Nov 12, 08:18 PST
Investigating - We are currently investigating this issue.
Nov 12, 08:18 PST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.