Welcome to Hex's home for status updates. Any major incidents will have notifications and updates tracked from this page. Please reach out to support@hex.tech if you have specific questions for our team. Thanks!
Data Connections
Operational
90 days ago
100.0
% uptime
Today
Kernels
Operational
90 days ago
100.0
% uptime
Today
Main site
Operational
90 days ago
99.93
% uptime
Today
Login
Operational
90 days ago
100.0
% uptime
Today
Single tenant stacks
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 6, 08:15 PDT
Update -
We have been working with VPN and firewall providers to fully resolve this issue for all Hex users. While most users are no longer experiencing issues, please reach out to support@hex.tech with detail on your VPN and/or firewall provider if you believe you may still be impacted. We anticipate all impacts will be fully resolved within the next week.
Apr 23, 13:21 PDT
Update -
As noted yesterday, we have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are continuing to monitor results.
Depending on your VPN and/or firewall provider, issues with HTML outputs may be fully resolved for your organization, but you may need need to restart your browser. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail on the VPN and/or firewall provider you are using.
Apr 17, 14:25 PDT
Monitoring -
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are monitoring results.
We expect some users will now be able to use their VPN and/or firewall with no impact to any Hex projects, but you may need need to restart your browser before accessing the impacted projects. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail on the VPN and/or firewall provider you are using.
Apr 16, 10:07 PDT
Identified -
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We are working on a resolution with these providers. In the meantime, we recommend users disconnect from their VPN and/or disable firewalls when accessing Hex if possible.
Apr 16, 08:19 PDT
Investigating -
We are currently investigating this issue.
Apr 16, 06:47 PDT